Common questions, straight answers.

We're a locally owned, family-run company providing full-service junk removal, demolition, dumpster rentals and estate cleanouts across Hawaiʻi Island. We started in 2021 in Hilo and now serve across the Big Island.

Our base is in Hilo on the east side of Hawaiʻi Island. Operating hours are Monday through Sunday, 7am to 8pm. We serve across Hawaiʻi Island (Hawaiʻi County).

Yes. Hawaii Island Waste was founded October 5, 2021 by Sherman 'Naea' and Chae Kaopua during the pandemic, and it's still family-owned and operated. The company was featured on HGTV's Renovation Aloha (Season 2, Episode 4) for a Waikoloa Village demolition.

Yes — across Hawaiʻi Island. The east side — Hilo, Puna, and Hāmākua south of Honokaʻa — is our home territory; we also serve North Kohala, Waimea, the Kona side and Kaʻū.

Our trained, uniformed crew — not random subcontractors. The business was started by Sherman 'Naea' and Chae Kaopua in 2021 and grew from a single family truck. Naea or one of our lead crew members manages every job.

Almost everything — furniture, appliances, mattresses, TVs and e-waste, hot tubs, sheds, decks, fences, construction debris, yard and green waste, estate-cleanout contents, and hoarder cleanouts. See our full Items We Take page for the detailed list. We donate or recycle whatever we can before sending the rest to the proper Hawaiʻi County facility.

Yes. Tree limbs, palm fronds, brush, hedge clippings, storm debris — we haul it. Green waste from our jobs routes to the East Hawaiʻi Organics Facility in Hilo or the West Hawaiʻi Organics Facility in Puʻuanahulu, where it's composted into mulch rather than landfilled.

Yes. E-waste is banned from Hawaiʻi County landfills, so we route TVs (CRT, LCD, plasma, flat-panel), computers, monitors, printers and small electronics through proper recycling channels. Just point at the pile.

Yes. Refrigerant-containing appliances — refrigerators, freezers, window AC units, mini-splits, wine coolers — require special handling under federal and state rules. We route them properly so they're not landfilled with the rest.

No — those need specialized handling we're not licensed for. For paint and chemicals, the County of Hawaiʻi's household hazardous waste (HHW) collection events are the right route. For asbestos (common in pre-1980 structures on Hawaiʻi Island), you'll need a licensed abatement contractor first; we can come in after for the cleared debris.

Tires and lead-acid batteries are landfill-banned in Hawaiʻi and have to be routed to specific recycling facilities. Ask when you call so we can quote it right.

We don't just head straight to the landfill. We prioritize donating usable items to local charities and routing recyclables (metals, e-waste, green waste, cardboard) to proper handlers whenever possible. General loads route to the East Hawaiʻi Reload Facility in Hilo or the West Hawaiʻi Sanitary Landfill at Puʻuanahulu. Per the County of Hawaiʻi Department of Environmental Management: residential do-it-yourself C&D up to 3 cubic yards is accepted at Recycling & Transfer Stations, one load per day (SW Rule 2-5-15); C&D up to 5 cubic yards is accepted at the East Hawaiʻi Reload Facility in Hilo (SW Rule 2-4-7); C&D above the applicable per-load limit goes to the West Hawaiʻi Sanitary Landfill at Puʻuanahulu; asbestos and canec go to the West Hawaiʻi Sanitary Landfill only (SW Rule 2-1-3).

Five steps. (1) Request a quote — call, text photos, or use the form. (2) We confirm scope and schedule a window. (3) Our crew arrives in the window we agreed on. (4) You point — we do the rest. (5) We sweep up, you sign off, and we route everything to the right facility.

No, as long as we can access the items and you have payment info on file. Many of our estate-cleanout and realtor clients are off-island — we coordinate by phone, text and photo and send confirmation pictures when the job is done.

Not at all. Our 'Full-Service' means we take it from wherever it sits — the backyard, the garage, the second floor, the lanai. You don't have to lift a finger.

The fastest way to lock in a window is to call 808-300-9766.

Our standard published bin is a 15 cubic-yard roll-off — the right size for most renovations, garage cleanouts and yard projects. Larger or smaller sizes are available by quote. We'll recommend the right size for your job so you're not paying for a second haul or for capacity you won't use.

Pricing is volume-based — what fits in our truck, not what's in it. We have an honest minimum for a single-item pickup that scales up by truck-load. You get a firm written quote before we start, so there are no surprises. Call or text photos to 808-300-9766 for the fastest quote.

Our standard 15-yard, 2-day bin rental starts at $400 in the Hilo, Puna and Keaʻau core ($400 covers Hilo, Keaʻau, HPP, Kurtistown, Papaʻikou and Pepeʻekeo) and varies by town — $450 for Pāhoa and Mountain View, $525 for the Hāmākua coast and Volcano, $775 for Honokaʻa, Waimea and Kaʻū, $850 for Waikoloa, and $925 for the Kona side. Disposal is charged on top at the exact tonnage offloaded: $154/ton for construction debris & household material (County of Hawaiʻi: County tip fee $128.00 (SW Rule 2-8-3) + Hilo Reload Facility fee $26.00 (SW Rule 2-8-3 (1)(D))); $129/ton for scrap metal (Hawaii Island Waste's own rate); $39/ton for green waste (Hawaii Island Waste's own rate). Disposal fees are for informational purposes only. County-derived fees may change without notice from the County of Hawaiʻi; Hawaii Island Waste's own rates may change without notice from us. Customers are charged the exact disposal amount. Additional days beyond the first 2 are $15 per day. Contact us for multiple-bin, military, senior or contractor rates.

Yes. We give written estimates with no obligation. Photo quotes work great for smaller jobs; for larger projects we'll come walk the site at no charge.

Demolition pricing varies widely based on structure type, size, and disposal volume. Per the County of Hawaiʻi Department of Environmental Management: residential do-it-yourself C&D up to 3 cubic yards is accepted at Recycling & Transfer Stations, one load per day (SW Rule 2-5-15); C&D up to 5 cubic yards is accepted at the East Hawaiʻi Reload Facility in Hilo (SW Rule 2-4-7); C&D above the applicable per-load limit goes to the West Hawaiʻi Sanitary Landfill at Puʻuanahulu; asbestos and canec go to the West Hawaiʻi Sanitary Landfill only (SW Rule 2-1-3). Tipping fees factor into the quote. Permits, manifests and tipping fees are all included up front — you don't get a surprise bill.

Sometimes — long approach drives in HPP, steep Kaumana lots, or multi-flight stairs can add time. When they do, we tell you up front in the quote, not after the fact. Normal residential stairs and carries are included.

Yes — cash, card, check, and Venmo are all accepted. Payment is on completion when you've signed off on the job.

Our home base is Hilo, and we serve across Hawaiʻi Island: Hilo, Keaʻau, Pāhoa, Puna, Volcano, Mountain View and the Hāmākua coast; the north (Honokaʻa, Waimea, Hāwī, Kapaʻau); the west / Kona side; and Kaʻū.

Yes — we serve across Hawaiʻi Island. Our base is in Hilo. Check the Service Area page for notes per town.

Yes — we handle condo cleanouts, vacation-rental turnovers, contractor debris and resort-side projects. We're familiar with the gate access and HOA staging rules for the major properties along Queen Kaʻahumanu Highway.

Yes. We carry a $2M general liability policy plus crew coverage. Our trucks and drivers are DOT-compliant with regular inspections and proper load securement. We'll send proof of insurance on request.

Our liability coverage handles property damage caused by our crew. We've never had a claim, but the protection is there — that's the whole point of carrying a real policy rather than the bare-minimum coverage some haulers skate by on.

Most demolition work requires a Hawaiʻi County demolition permit through the Department of Public Works. For structures built before 1980, an asbestos survey is also required before the permit will be issued. We handle the permitting on demolition projects we do — you don't have to figure it out.

Lower-cost haulers often don't carry meaningful insurance, which means if something gets damaged or someone gets hurt on your property, the liability can fall on you. We carry a $2M liability policy and fully insure every crew member, so the responsibility stays with us — not you.

Yes — we provide COIs on request for property managers, brokerages, HOAs and commercial sites. Let us know who needs to be listed and we'll get it over to you.